Month: April 2024

Mitel Phones – How to transfer a phone call

Apr 11, 2024 - 3:56 pm PDT

Below are the directions to transfer a call (blind transfer). 

First you have to have an active call. 

If you want to “announce the call” do not press the transfer key a second time (step 4) until after you’ve announce the call to part you’re transferring to.

Attached is the quick reference guide for your phone. Most feature are soft features, no button like the old non-color display phone.

Mitel NuPoint Voicemail Instructions

Apr 8, 2024 - 2:05 pm PDT

Voicemail setup instructions

Hello <name>, your new number is 650-<xxx-xxxx>

Your extension number is <xxxx>

Temporary passcode is <>

Please read the instructions below before attempting to set up your voicemail box.

  • Please record a greeting so callers know that it’s truly your voicemail box they’ve reached.
  • There are important notes and user options toward the bottom of this thread after instruction steps.

The step-by-step instructions below will work both on and off campus.

  1. Dial 650-378-7411
  2. When VM answers and you hear the VM (voicemail) greeting, dial your 4-digit extension number.
  3. When you start to hear the greeting, interrupt the message by selecting *
  4. You will be prompted to enter the temporary passcode provided to you by ITS. VM will alert you that the passcode is expiring prompting you to enter a new passcode. Please remember this new passcode for future VM access.
  5. VM will guide you through the rest of the set up with step-by-step instructions. After setting the new passcode, you will be asked to record your name, and record a greeting.

After the first time setup, you only need steps 1-3 followed by the passcode you created during first time setup.

Important Notes:

  • If you do not set your passcode anyone who knows the default passcode will be able to access your voicemail.
  • It is highly recommended that you please record your name and personalized message. If you do not record a greeting… it will default to a generic system greeting “please leave your name and message, please start your message now (beep)”. It will not be personalized and probably confuse most callers trying to leave you a message.
  • Please only record/update your main greeting and do not record/enable an EXTENDED ABSENCE GREETING.
  • The prompts you’ll hear during setup are slow.  This allows people who are unfamiliar with the system time to think about their response.  Please be patient, setting up a new greeting only takes a minute or two.

To access “User Options” dial into your voicemail box and select 8 to change “User Options”.

Within “User Options” dial:

4 – Change your greeting

6 – Change your name

7 – Change your passcode

Mitel Phones – Mandatory 10-digit dialing

Apr 7, 2024 - 9:29 am PDT

With our Mitel phone system when calling a non-District phone number using a Mitel desktop phone users are now required to first dial 9 (to get an outside line), then 1+Area Code+Phone number when making calls anywhere in the USA, this includes FAX lines, call forwarding, speed dials, etc.
Example: 91xxx-xxx-xxxx

On 10/24/2021 there was a Mandatory 10-digit dialing change in 82 area codes nationwide. Callers must dial 10 digits when making calls within the area codes listed on the PDF.

Find out more information on 10-digit dialing (PDF)Download

Moving Your Mitel Desk Phone

Apr 6, 2024 - 1:26 pm PDT

Please do not move your Mitel desk phone yourself. If a campus phone is moved without the knowledge of ITS, the location data provided to 911 first responders will be inaccurate, potentially resulting in a life safety issue. Reach out to ITS by opening an online support ticket, emailing helpcenter@smccd.edu, or calling the ITS Helpdesk at 650-574-6543.