On 10/24/2021 there was a Mandatory 10-digit dialing change in 82 area codes nationwide. Callers are now required to dial 10 digits when making within the area codes listed on PDF.
With our Mitel phone system, desktop phone users are now required to dial 1+Area code+Phone number when making calls within the 650 area code, this includes FAX lines, call forwarding, speed dials, etc.
The following video and slides were generated by Victor Quintanilla as part of the “Zoom for Beginners” training. This post will be updated as more resources become available.
Zoom Training Slides PDF:
https://www.dropbox.com/s/2pbbpog9zccc7pz/Zoom%20Presentation.pdf?dl=0
Zoom Training Recording:
https://www.dropbox.com/s/7o7g12lhmwfng8o/Zoom%20Training%20Counseling%20Division.mp4?dl=0
Zoom Getting Started Official Documentation:
https://support.zoom.us/hc/en-us/sections/201728913-Joining-Starting
Download the Zoom Client (Mac or Windows):
https://smccd.zoom.us/download
Zoom Support:
https://support.zoom.us/hc/en-us
Zoom Breakout Rooms:
Zoom 101: Breakout Rooms
Zoom Polling:
Zoom 101: Polling (In-meeting)
Zoom Manage Participants:
Zoom 101: Manage Participants (In-depth)
Screen Share & Annotation:
Screen Share & Annotation for EDU
How to use Waiting Rooms to Manage Office Hours & Drop-In Visitor Times:
https://www.youtube.com/watch?v=ntaT7KEcids&feature=youtu.be
Comprehensive Guide to Educating through Zoom:
https://zoom.us/docs/doc/School%20Administrators%20Guide%20to%20Rolling%20Out%20Zoom.pdf
How-to videos to help users get started with Zoom:
https://www.youtube.com/playlist?list=PLKpRxBfeD1kEM_I1lId3N_Xl77fKDzSXe
Zoom FAQ: Troubleshooting Blank, Grey, or Black Screen During Video Playback While Screen Sharing:
https://its.smccd.edu/zoom-faq-troubleshooting-blank-grey-or-black-screen-during-video-playback-while-screen-sharing/
During the COVID-19 pandemic, network security has become more important than ever. In order to best protect our student, faculty, and staff data, the SMCCD GlobalProtect VPN now supports multi-factor authentication.
If you need a VPN connection to complete tasks that are necessary to for your role, please have your Dean or Vice President contact Aaron Soo to authorize the use of VPN.
Once you have been authorized, please see the following tutorial for assistance on getting started.
You have likely already used multi-factor authentication in the past when using online services such as online banking or email.
ITS recommends downloading OneLogin Protect for the fastest experience when using multi-factor authentication.
With the increased usage of Zoom to deliver content to our students, there has also been an increase in “Zoombombing”. Zoombombing means that uninvited guests attend your Zoom meeting without your knowledge which can cause significant interruptions.
Open your SMCCD Zoom Account and navigate to the “Settings” page under “Personal” in the navigation bar.
On the Settings page, please make sure that the following options are toggled correctly:
To better understand what each of the settings does within Zoom, ITS recommends reviewing each of the settings below.
The participants could be having a party without you there to monitor.
Recommendation: Turn off
Barking dogs and crying babies can take over your meeting unintentionally. So can the participant who is singing their favorite heavy metal song at the top of their voice.
You might also consider disallowing participants to unmute themselves. In that case, participants can use the “Raise hand” feature or the chat room to indicate when they want to speak. You can manually unmute them.
Recommendation: Turn on
The chatroom is one of the key ways to get live feedback and participation with your participants. We want to see all the communication that is happening. Disabling private chat will help tamp down any possible bullying or harassment during your meeting. They can use discord or text messages if they need a backchannel.
Recommendation: Turn off
The ability to send files to your participants is very handy for you. Not so helpful if the participants are sending inappropriate (even unintentionally) files/gifs/images to the group. Put your files on Dropbox, 3C Media, Google Drive, etc. and give them download links.
Recommendation: Turn off
Your company department meeting is a great place for colleagues to share their business work with the group. Your classroom might not be. Participants can take over the session share and put anything they would like on-screen for all in attendance. You can make a participant a co-host if you would like someone else to share their screen.
Recommended: Turn on “Host Only”
We don’t need to see the personal photos and information of your co-host when they share. This setting will enable them to share an Application (Powerpoint, Firefox, Chrome, Powershell, etc.) only. You should consider only sharing applications yourself.
Recommendation: Turn on
Annotation gives you the ability to “draw” over the screen. It also gives that to your participants. They can draw anything that comes to mind over your presentation, your face, or anything else.
Recommendation: Turn off
This is a handy support feature in a 1:1 session. You don’t want participants constantly requesting remote control of your desktop during meetings.
Recommendation: Turn off
When you kick someone out of your meeting for any reason, they shouldn’t be able to come back.
Recommendation: Turn off
This is perhaps the most useful feature to help control your meeting or classroom. All participants will enter the waiting room before joining the main session. This allows you to let participants in as you are ready to receive them.
Recommendation: Turn on and customize
Authentication profiles, allow hosts to restrict participants who can join a meeting or webinar to those who are logged into Zoom, and even restrict it to Zoom users who’s email address uses a certain domain.
If a participant tries to join the meeting or webinar and is not logged into Zoom, or logging in with the specified email domain, they will receive the following message:
Recommendation: Turn on and configure
In the Education Cloud Keynote at Dreamforce 2019, CTO Daman Grewal and Vice President of Planning, Research and Institutional Effectiveness Karrie Mitchell spoke about San Mateo’s Salesforce implementation. The following film, premiered during the keynote, highlights the impact Salesforce will have on student success across our District.
To find out more, view the full Education Cloud Keynote Address.
Open Outlook and choose New Email.
In the email message, choose Options, select Encrypt and pick the encryption that has the restrictions that you want to enforce, such as Encrypt-Only or Do Not Forward
Alternatively, you can use the word “ENCRYPTED” in the subject line of your email. This is a workaround for various Outlook version issues. This works on Windows & Macs.
ITS has added the Zoom LTI to Canvas. The LTI is now available to all faculty who wish to use it. The following steps detail how to add Zoom to your Canvas course’s navigation.
Note: Before using the Zoom LTI, you must first Sign up For SMCCCD Zoom by clicking the “Sign In” button and logging in with your District username and password.
ITS has added our own SMCCCD Zoom account for all employees to better serve our students, faculty, and staff. The following instructions detail each step of the migration process to assist you in migrating your account from CCConfer to SMCCCD Zoom.
For faculty, we also recommend the next tutorial: