ITS Staff, Author at Information Technology Services

Mitel NuPoint Voicemail Instructions

Apr 8, 2024 - 2:05 pm PDT

Voicemail setup instructions

Hello <name>, your new number is 650-<xxx-xxxx>

Your extension number is <xxxx>

Temporary passcode is <>

Please read the instructions below before attempting to set up your voicemail box.

Please record a greeting so callers know that it’s truly your voicemail box they’ve reached.
There are important notes and user options toward the bottom of this thread after instruction steps.

The step-by-step instructions below will work both on and off campus.

Dial 650-378-7411
When VM answers and you hear the VM (voicemail) greeting, dial your 4-digit extension number.
When you start to hear the greeting, interrupt the message by selecting *
You will be prompted to enter the temporary passcode provided to you by ITS. VM will alert you that the passcode is expiring prompting you to enter a new passcode. Please remember this new passcode for future VM access.
VM will guide you through the rest of the set up with step-by-step instructions. After setting the new passcode, you will be asked to record your name, and record a greeting.

After the first time setup, you only need steps 1-3 followed by the passcode you created during first time setup.

Important Notes:

If you do not set your passcode anyone who knows the default passcode will be able to access your voicemail.
It is highly recommended that you please record your name and personalized message. If you do not record a greeting… it will default to a generic system greeting “please leave your name and message, please start your message now (beep)”. It will not be personalized and probably confuse most callers trying to leave you a message.
Please only record/update your main greeting and do not record/enable an EXTENDED ABSENCE GREETING.
The prompts you’ll hear during setup are slow. This allows people who are unfamiliar with the system time to think about their response. Please be patient, setting up a new greeting only takes a minute or two.

To access “User Options” dial into your voicemail box and select 8 to change “User Options”.

Within “User Options” dial:

4 – Change your greeting

6 – Change your name

7 – Change your passcode

Step-by-Step: Adding OneLogin Protect as a Security Factor

Aug 17, 2023 - 8:14 pm PDT

1. While being signed into the OneLogin portal, click on your username and then click Profile

While being signed into the OneLogin portal, click on your username and then click Profile

2. Click on Security Factors

Click on Security Factors

3. Click on Add Factor

Click on Add Factor

4. Click on OneLogin Protect

Click on OneLogin Protect

5. Download “OneLogin Protect” from your phone’s app store, then click on Activate in your browser.

Note: A QR code will appear on your browser screen.

6. Using the “OneLoginProtect” mobile app on your phone, click the plus icon in the bottom right to add your account.

Using the "OneLoginProtect" mobile app on your phone, click the plus icon in the bottom right to add your account.

7. When the camera opens, use it to scan the QR code.

When the camera opens, use it to scan the QR code.

8. Back in OneLogin, sign in, this time selecting OneLogin Protect as your second factor instead of OneLogin SMS.

Back in OneLogin, sign in, this time selecting OneLogin Protect as your second factor instead of OneLogin SMS.

9. If a notification appears on your phone, you can approve your sign in and your browser will automatically complete the sign in process.

If no notification appears, open the OneLogin Protect app on your phone and enter the code that appears into your browser.

If a notification appears on your phone, you can approve your sign in and your browser will automatically complete the sign in process.

You should now be signed into OneLogin.

As part of the WebSMART Upgrade, the following changes are being made this week:

Hyperlinks to reflect the upgraded interface for

Student Services: Student Online Orientations

Student Services: Update Student Program of Study

Hyperlinks that will be removed from WebSMART and moved to other locations

Student Services: Make a Student Services Appointment (Now in the Student Success Link)

Student Services: Make a Tutoring Appointment in the Learning Center/Check Learning Center Hours (Now in Accudemia app in Onelogin)

Student Services: Student Office of Instruction Reports (Defunct/Non-Public Link)

Student Services: Request Transcript Evaluation (Now in the Student Success Link)

Student Services: College Connection Course Request Form (Now in the Student Success Link)

Starting in the Spring 2023, ITS will begin upgrading our current version of WebSMART to improve the user experience for both students and employees. This blog will contain all of the communications sent out about the upgrade including any step-by-step guides created to help users navigate the upgraded experience.

Campus WiFi Access Instructions

Jun 6, 2022 - 11:30 am PDT

This instruction will guide you through connecting to the FacStaff and SMCCCD_Public SSID WiFi networks.

FacStaff

Click the following link for the device you are connecting:

Android
iPad/iPhone
Mac Devices
Windows Devices

Android

Go to the Wi-Fi setting and click the “FacStaff”

Under the “Identity”, put your username (eg. jdoe) and password. Then click “CA certificate”

Under the “CA certificate”, choose “Don’t validate”

Then, choose the “Connect” button

Then you should see “FacStaff” is connected

iPad/iPhone

Go to the Wi-Fi setting and click the “FacStaff”

Under “Username”, put your username (eg. jdoe) and password. Then click “Join” button.

The “Certificate” will prompt, then click “Trust” button

You should see “FacStaff” is connected.

Mac Devices

Go to your Wi-Fi settings and click “FacStaff”

Under the “Account name”, put your username (eg. jdoe) and password. Then click “OK” button.

The “Verify Certificate” will prompt, then click “Continue” button.

You should see “FacStaff” is connected

Windows Devices

Go to your Wi-Fi setting and click “FacStaff”, then click “Connect” button

Under the “Username” field, put your username (eg. jdoe) and password. Then click “OK” button.

Click the “Connect” button.

You should see “FacStaff” is connected.

SMCCCD_Public

Go to the Wi-Fi setting and click the “SMCCCD_Public”, then click “Connect” button.

Under “Your Name” and “Email Address”, put your Full Name and email address. Then click “I accept the terms of use” checkbox and click “Login” button.

After a 5 second countdown, it will redirect to college website

“SMCCCD_Public” Wifi should now be connected

Resetting/Changing your Password using OneLogin

Sep 30, 2021 - 1:38 am PDT

Employee Password Reset

For users that have forgotten their password.

Visit OneLogin, and click on the “Forgot Password” link.

Login screen of OneLogin, highlighting 'Forgot Password' link
Enter your username (without the @smccd.edu) into the Username field and click “Continue”

Forgot Password Screen, where user must enter username into input field
Select an Authentication Factor, which you may have already configured in your OneLogin Profile, and fulfill the Authentication Factor. You may choose from any Authentication Factor that you have configured.

Once you have fulfilled the Authentication Factor, you may now set a new password. The new password must be between 10-128 characters and contain at least 1 uppercase letter, one lowercase letter, and one number.

Forgot Password Screen, where user must enter username into input field
If you continue to have trouble, please contact the ITS HelpCenter

Changing Your Password

For users who remember their current password, but would like to change it.

1. Go to your mySMCCD Portal (smccd.onelogin.com)

2. Click on your First Name in the mySMCCD portal navigation

Note: you must click the menu icon on mobile devices to access your Profile

3. Click on “Profile” in the dropdown menu

4. Click on “Change Password”

5. Type your current password

6. Type your desired new password

Please note, passwords must be a minimum of 12 characters long and contain at least one uppercase letter, one lowercase letter, and one number.

7. Click on “Update Password”

If you have any trouble with updating or resetting your password, please contact the ITS HelpCenter.

Global Protect Yubikey Instructions

Mar 17, 2021 - 2:03 pm PDT

1. Go to “https://smccd.onelogin.com/portal/” and click on your profile

2. Click “+” sign to setup “Yubikey” authentication

Screenshot of OneLogin, listing available authentication methods for a sample user.

3. Insert your Yubikey 5 NFC in your USB and wait until the windows installed the driver automatically and ready to use. Under “Choose Vendor”, click “Yubikey”. Under Yubikey ID, press the button (circled in “red” in the following image).

It will auto fill up the encryption key, then click “Continue” button.

4. Yubikey authentication is setup in Onelogin profile.

Listing of 2-Factor authentication options on a sample user, with arrow to show location to hover mouse to set Yubikey as the default.

5. Then MFA will pops up and asking which MFA method you want to use, then choose “Yubikey”. If you want to set “YubiKey” as default, then go back to item number 4 and click “Yubikey” as default, then it will skip this part and won’t ask you to choose a method the next time.

List of OneLogin 2-factor authentication options with Yubikey highlighted.

6. Under Yubikey ID, press the button (circled in “red”)

It will automatically fill the encryption key, then click “Continue” button and you will connect Global Protect VPN with Onelogin MFA.

Automatically filled encryption key, as described in previous paragraph.

Password Management

Mar 15, 2021 - 10:22 am PDT

Strong passwords, when updated regularly, go a long way to protecting you online.

Here are the requirements for creating a password for use with the mySMCCD portal:

Minimum of 12 characters
Upper case letter(s)
Lower case letter(s)
Number(s)
Special character(s)

Additionally, consider the following when managing your passwords:

Change your password on a regular schedule–At least once per year
Do not use the same password across multiple sites, apps, and services
Avoid use of obvious words within your password
Consider using a password manager to help make managing strong passwords easier

Want to reset your SMCCD password?

To reset or change your password, see Resetting/Changing your Password using OneLogin (for employees) or the student email password reset or student mySMCCD portal password reset pages as needed.

Learn more about this topic

Learn more about creating and remembering strong passwords, or watch the Cybersecurity Flex Day presentation (Daman Grewal, January 2021).

How to Forward your Desk Phone to your Mobile Device

Mar 11, 2020 - 3:11 pm PDT

Contact the ITS Helpcenter at (650) 574-6543 or helpcenter@smccd.edu or submit a ticket to have your phone line manually forwarded to your cell phone.

Note: When you return back to the District please request to have your forwarding turned off.

SSO Move to OneLogin

May 22, 2019 - 11:22 am PDT

On Tuesday, June 4th at 10am, we will be switching our Canvas Login page to OneLogin, a new single-sign-on solution. OneLogin will provide us with better password recovery and reset functionality for faculty & students and should be more stable during peak login times. Faculty & Staff will continue to use the same Canvas credentials (usernames and passwords), but it will set us up to integrate more of our systems into a simple, secure, single login.

One Login Tutorial