We’re back with another update on the Customer Relationship Management (CRM) tool currently being implemented across the district. Here’s a high-level breakdown of some key informational points this month: TIMELINES: There are many phases of implementation involved in establishing a Customer Relationship Management (CRM) tool. These phases include initial discovery, current business process analysis, mapping…

As many of you know, SMCCCD, will be adopting a Constituent Relationship Management system (CRM) over the next few years. The CRM will transform the way we interact with students and how students interact with the College. From managing student records and monitoring progress to educational goals, to class registration and marketing outreach, the CRM…

Hello New Hires, I wanted to provide a quick, not overly technical overview of what ITS is and how the services we provide to you. ITS is centralized for all three colleges but we are divided into 3 main types of services. Centralized Services Administrative Services – Lead by Edgar Coronel They support the ERP…

Jaz’s Web Tip – May 2018 The California State Chancellor’s Office offers a wealth of resources that many California Community College employees may not know are available.  I created an easy, searchable inventory of everything I could find and put it all in one place as a resource for all California Community College Employees. California…

As we go into the Thanksgiving break, I have the opportunity to share an actual password-related email.  You’ve seen dozens of fake messages, but this is a real, legitimate email from me, Bruce Griffin – Chief Technology Officer.  I’m going to point out a few ways you can tell the difference between real and fake…

Traditionally, SMCCCD has required those dialing 911 on District phones to dial 9 for an outside line, resulting in 9+911.  We would like to eliminate the preceding 9 to simplify and standardize emergency dialing.  We have, however, tried this in the past and the false alarms and misdials required us to rollback.   Starting April…

ITS is doing a district-wide roll-out of Sophos for your computer and mobile virus protection. Sophos AV is supported on SMCCCD owned devices and supports the following platform: IOS, Windows, Android, OS X. We ask all end-users place an ITS work request and one of our friendly technicians will conduct the software install. There may…

As a District Employee, you receive 1 GB of personal web space, available from anywhere in the world at http://accounts.smccd.edu/yourusername. The username is your email username. For example, the URL for Joe Mac mac@smccd.edu is: http://accounts.smccd.edu/mac How to update your Website Through WebDAV on Windows Open Windows File Explorer In the Computer Tab within the…

Microsoft has released a new version of the Outlook client for the Mac. According to Microsoft, the new Outlook for Mac includes: “Better performance and reliability as a result of a new threading model and database improvements. A new modern user interface with improved scrolling and agility when switching between Ribbon tabs. Online archive support…

Microsoft provides District employees with a substantial discount on home use of Microsoft Office (for both PC and Mac.)  Current pricing for faculty and staff is an amazing $9.99  Click here for more information.