We’re back with another update on the Customer Relationship Management (CRM) tool currently being implemented across the district. Here’s a high-level breakdown of some key informational points this month: TIMELINES: There are many phases of implementation involved in establishing a Customer Relationship Management (CRM) tool. These phases include initial discovery, current business process analysis, mapping…

As many of you know, SMCCCD, will be adopting a Constituent Relationship Management system (CRM) over the next few years. The CRM will transform the way we interact with students and how students interact with the College. From managing student records and monitoring progress to educational goals, to class registration and marketing outreach, the CRM…