Documents Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "Documents" from all users.


SMCCD Password Management Tutorial


Download ITS Password Management Tutorial PDF   The District licensed a tool that will allow faculty and staff to change and recover passwords as well as unlock accounts through a self-service portal. The system relies on a one-time registration of your mobile number and/or answers to questions in order to verify your identity. To register,…

SMCCD Password Management FAQs


Why do I need to enroll. By enrolling in this service it will allow you to reset your sso account yourself.  This is the fastest and most convenient way to reset or unlock your account.  When you enroll you will be prompted to add a mobile number and /or security questions.  Every time you use…

Mitel Phone System Help


Mitel quick-start guide – the quick start guide that was distributed with the new handsets. Access Voicemail from your desk phone: press the envelope icon on your phone When VM answers and you start to hear the greeting, interrupt the message by selecting * You will be prompted to enter your passcode, the temporary passcode is…

Tech Meeting Banner Notes – 09152015


Here are the updated notes that I presented at the meeting: Tech Meeting 09152015 Thank you, Edgar

ITS Org Chart


2017 May ITS Org Chart v2

Approving leave using WebSMART


Click here for instructions on approving leave in WebSMART

Entering Leave in WebSMART


Click here for instructions on entering leave in WebSMART  

2014 3CBG/CISOA = Importing XML Transcripts into Banner


XML Transcripts 3CBG 2014  

ITS Strategic Plan


Strategic Plan for Information Technology 2012-2016 A five year plan describing the services, technology initiatives, goals and accomplishments of the department of Information Technology Services at the San Mateo County Community College District which includes Cañada College, College of San Mateo, Skyline College and the District Office.