Below are the directions to transfer a call (blind transfer).  First you have to have an active call.  If you want to “announce the call” do not press the transfer key a second time (step 4) until after you’ve announce the call to part you’re transferring to. Attached is the quick reference guide for your…

With our Mitel phone system when calling a non-District phone number using a Mitel desktop phone users are now required to first dial 9 (to get an outside line), then 1+Area Code+Phone number when making calls anywhere in the USA, this includes FAX lines, call forwarding, speed dials, etc. Example: 91xxx-xxx-xxxx

Voicemail setup instructions Hello <name>, your new number is 650-<xxx-xxxx> Your extension number is <xxxx> Temporary passcode is <> Please read the instructions below before attempting to set up your voicemail box. Please record a greeting so callers know that it’s truly your voicemail box they’ve reached. There are important notes and user options toward…

With our Mitel phone system when calling a non-District phone number using a Mitel desktop phone users are now required to first dial 9 (to get an outside line), then 1+Area Code+Phone number when making calls anywhere in the USA, this includes FAX lines, call forwarding, speed dials, etc. Example: 91xxx-xxx-xxxx On 10/24/2021 there was a Mandatory 10-digit dialing…

Please do not move your Mitel desk phone yourself. If a campus phone is moved without the knowledge of ITS, the location data provided to 911 first responders will be inaccurate, potentially resulting in a life safety issue. Reach out to ITS by opening an online support ticket, emailing helpcenter@smccd.edu, or calling the ITS Helpdesk…

iOS Mail App Step 1. Open the ‘Settings‘ app on your iPhone. Step 2. Scroll through the settings menu and tap on the ‘Mail‘ option. Step 3. In the mail settings, tap on the ‘Accounts‘ option. Step 4. Tap on the account you want to remove. Step 5. Tap on the ‘Delete Account‘ option to…

Using Zoom’s settings to reduce the likelihood and the effects of your course being “Zoombombed”

Need to refresh your Zoom knowledge or use Zoom for the first time? These upcoming online trainings and how-to resources will give you the support you need to use Zoom for remote work and online learning.

If you need to enable multi-factor authentication (MFA) on your OneLogin account, follow the instructions provided below. Why do I need MFA? Multi-factor authentication (MFA) adds an extra layer of security to applications accessed through your OneLogin single sign-on account. SMCCCD staff and faculty may be required to use MFA to access certain applications from…

NOTE: To use Adobe on PC you must be on windows 10 software. To use Adobe on Mac you must be on macOS High Sierra. Faculty and staff at SMCCCD have access to these applications with their district user account. District machines should generally come pre-loaded with this software already. To download adobe on your…