FAQs Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "FAQs" from all users.


ITS Quick Start for New Hires


Hello New Hires, I wanted to provide a quick, not overly technical overview of what ITS is and how the services we provide to you. ITS is centralized for all three colleges but we are divided into 3 main types of services. Centralized Services Administrative Services – Lead by Edgar Coronel They support the ERP…

Banner 9 FAQs


Banner 9 FAQ 10/15/2018 The district will be fully transitioned into Banner 9. For more information on the project, please go to the Banner 9 Resource page. What is Banner 9? Banner 9 is a district-wide initiative to upgrade our Banner environment from Banner 8 to Banner 9. Banner 9 delivers a fresh user experience,…

New Outlook for Mac


Microsoft has released a new version of the Outlook client for the Mac. According to Microsoft, the new Outlook for Mac includes: “Better performance and reliability as a result of a new threading model and database improvements. A new modern user interface with improved scrolling and agility when switching between Ribbon tabs. Online archive support…

Upgrade to Office 2013


If you are a Windows user and are still using Office 2010, it may be time to move up to the latest version of Microsoft Office (e.g. Outlook, Word, Excel, PowerPoint, etc.)  Office 2013 has been available for over a year and has many benefits over Office 2010. If you are interested in having your…

0365 Junk Email FAQs


1) How to block a sender’s domain Microsoft has removed the feature to easily block a domain from the junk email menu Steps on how to block a domain and why Microsoft made that change are available here: http://support.microsoft.com/kb/980552 2) How do I right click on a spam message on a mac in Outlook “Ctrl-Click”…

How do I forward my SMCCD email account to an external email account?


Some employees have had their SMCCD email accounts forwarded to personal accounts.  Prior to migrating to Office 365, ITS would take care redirecting the emails.  Once your email account has been migrated to Office 365, the forwarding feature that ITS set up for you no longer works.  You can maintain forwarding of your emails in …

IE 8 not displaying webpages properly without a refresh


I was having trouble (especially on the Skyline or webschedule pages) where Internet Explorer would not load the page correctly unless I refreshed.  It would randomly display the page funny where the header may be gone or the header may show up on the footer or the background would be tiling in the wrong places. I contacted Microsoft…

ITS Semester Start Quick Tips


Computer Support & Software Available for Faculty & Staff ITS HelpCenter The ITS Helpcenter is a centralized helpdesk for all your computer, telephone, network, email, web services and Audio Visual – related questions and repairs. Submit work orders online anytime via the IT Service Request Form on the portal. http://smccd.edu/portal Helpcenter Phone Support: (650) 574-6543…

Email FAQs


Last updated January 2010   SECURITY Q:  I received a message from “System Administrator” saying that a message I wrote never got to a recipient.  I know I didn’t write that message, has someone taken control of my mailbox? A:  Look in the Sent Items folder of your email client for the message.  If there…