FAQs Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "FAQs" from all users.


Mitel Phones – How to transfer a phone call


Below are the directions to transfer a call (blind transfer).  First you have to have an active call.  If you want to “announce the call” do not press the transfer key a second time (step 4) until after you’ve announce the call to part you’re transferring to. Attached is the quick reference guide for your…

Mitel Desk Phone Quick Reference Guide


With our Mitel phone system when calling a non-District phone number using a Mitel desktop phone users are now required to first dial 9 (to get an outside line), then 1+Area Code+Phone number when making calls anywhere in the USA, this includes FAX lines, call forwarding, speed dials, etc. Example: 91xxx-xxx-xxxx

Mitel NuPoint Voicemail Instructions


Voicemail setup instructions Hello <name>, your new number is 650-<xxx-xxxx> Your extension number is <xxxx> Temporary passcode is <> Please read the instructions below before attempting to set up your voicemail box. Please record a greeting so callers know that it’s truly your voicemail box they’ve reached. There are important notes and user options toward…

Mitel Phones – Mandatory 10-digit dialing


With our Mitel phone system when calling a non-District phone number using a Mitel desktop phone users are now required to first dial 9 (to get an outside line), then 1+Area Code+Phone number when making calls anywhere in the USA, this includes FAX lines, call forwarding, speed dials, etc. Example: 91xxx-xxx-xxxx On 10/24/2021 there was a Mandatory 10-digit dialing…

Moving Your Mitel Desk Phone


Please do not move your Mitel desk phone yourself. If a campus phone is moved without the knowledge of ITS, the location data provided to 911 first responders will be inaccurate, potentially resulting in a life safety issue. Reach out to ITS by opening an online support ticket, emailing helpcenter@smccd.edu, or calling the ITS Helpdesk…

Zoom FAQ: Troubleshooting Blank, Grey, or Black Screen During Video Playback While Screen Sharing


Zoom’s “Share Screen” feature is an important tool when teaching online or hybrid courses. However, when it comes to screen sharing video content, the results may not be as expected. A common problem when sharing video content, is that the video will not playback once screen sharing is turned on in Zoom. You may see…

Campus WiFi Access Instructions


This instruction will guide you through connecting to the FacStaff and SMCCCD_Public SSID WiFi networks.  FacStaff Click the following link for the device you are connecting: Android iPad/iPhone Mac Devices Windows Devices Android Go to the Wi-Fi setting and click the “FacStaff”  Under the “Identity”, put your username (eg. jdoe) and password. Then click “CA…

How to Remove Your Email Account


iOS Mail App Step 1. Open the ‘Settings‘ app on your iPhone. Step 2. Scroll through the settings menu and tap on the ‘Mail‘ option. Step 3. In the mail settings, tap on the ‘Accounts‘ option. Step 4. Tap on the account you want to remove. Step 5. Tap on the ‘Delete Account‘ option to…

Resetting/Changing your Password using OneLogin


Employee Password Reset For users that have forgotten their password. Visit OneLogin, and click on the “Forgot Password” link. Enter your username (without the @smccd.edu) into the Username field and click “Continue” Select an Authentication Factor, which you may have already configured in your OneLogin Profile, and fulfill the Authentication Factor. You may choose from…

Checklist for submitting the software and cloud technology purchase request form


Need to submit a software or cloud technology purchase request? Good news! Here is a checklist of information to gather in advance. The items listed below support the completion of the product review process by ITS, administrators, and the business offices, including District Office purchasing. Another bit of good news–Watch for a new and improved…