ITS Home Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "ITS Home" from all users.

Checklist for submitting the software and cloud technology purchase request form

Need to submit a software or cloud technology purchase request? Good news! Here is a checklist of information to gather in advance. The items listed below support the completion of the product review process by ITS, administrators, and the business offices, including District Office purchasing. VPAT (Voluntary Product Accessibility Template) document Accessibility statement (if available)…

Canvas Updates

Stay caught up on Canvas updates and documentation! Upcoming and past Canvas releases.  Documentation is available for anybody to read. Canvas Deploys. This page often posts smaller changes that happen more frequently. We recommend subscribing to these pages to receive any updates through email:

Recalling all hotspots loaned by the colleges

SMCCD is recalling ALL hotspot devices including iPhones. Please make an appointment to return your hotspot. This notice applies to anyone who has borrowed a hotspot from SMCCD.

Multi-Factor Authentication (MFA)

MFA is a security enhancement that allows you to present two pieces of evidence (“your credentials”) when logging in to WebSMART, Canvas, Degree Works, Salesforce, Zoom, and other systems. You can find instructions for how to configure MFA in the links below: Video Instructions for configuring MFAWritten Instructions for configuring MFA

Tips for Creating a Strong Password

Strong passwords, when updated regularly, go a long way to protecting you online. Here are recommendations for creating a strong password. Make sure your password includes all of the following: Minimum of 12 characters Upper case letter(s) Lower case letter(s) Number(s) Special character(s) Additionally, consider the following when managing your passwords: Change your password on…

Zoom Live-Transcription

The below video shows how to turn on auto-live transcription within a Zoom meeting. The accuracy of Zoom’s live transcription feature depends on many variables, such as but not limited to: Background noise Volume and clarity of the speaker’s voice Speaker’s proficiency with the English language Lexicons and dialects specific to a geography or community…

ITS Training Thursdays

The following ITS Training Thursday videos were generated by Bryan Besnyi & Victor Quintanilla as part of a training initiative for Form Solutions as well as other helpful training applications. Zoom, Outlook, and Dropbox Tips and Tricks: Using Zoom Tips and Tricks: Zoom and Outlook Tips and Tricks: Zoom and Adobe Cloud Tips and Tricks:…

Mitel Phone and Voicemail Guide

Mitel quick-start guide – the quick start guide that was distributed with the new handsets. Please read instructions below before attempting to setup your voicemail box. Below are two Voicemail access options, please read and follow the instructions for the option that fits your situation best. Using your SMCCD phone please use option #1, any other…

Zoom for Beginners

The following video and slides were generated by Victor Quintanilla as part of the “Zoom for Beginners” training delivered March 12, 2020. Includes getting started with Zoom, creating a meeting, meeting controls, installation, and integration with Outlook and Canvas.

How to access your Chromebook

To sign into your Chromebook you will need the following. If you do not know your email address or password, you can view and reset your default password from WebSMART on the home page once you log in. Please remember to shut down your Chromebook when you are finished or you may find your…