ITS Home Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "ITS Home" from all users.


Multi-Factor Authentication (MFA)


MFA is a security enhancement that allows you to present two pieces of evidence (“your credentials”) when logging in to WebSMART, Canvas, Degree Works, Salesforce, Zoom, and other systems. You can find instructions for how to configure MFA in the links below: Video Instructions for configuring MFAWritten Instructions for configuring MFA

Tips for Creating a Strong Password


Strong passwords, when updated regularly, go a long way to protecting you online. Here are recommendations for creating a strong password. Make sure your password includes all of the following: Minimum of 12 characters Upper case letter(s) Lower case letter(s) Number(s) Special character(s) Additionally, consider the following when managing your passwords: Change your password on…

Zoom Live-Transcription


The below video shows how to turn on auto-live transcription within a Zoom meeting. The accuracy of Zoom’s live transcription feature depends on many variables, such as but not limited to: Background noise Volume and clarity of the speaker’s voice Speaker’s proficiency with the English language Lexicons and dialects specific to a geography or community…

ITS Training Thursdays


The following ITS Training Thursday videos were generated by Bryan Besnyi & Victor Quintanilla as part of a training initiative for Form Solutions as well as other helpful training applications. Zoom, Outlook, and Dropbox Tips and Tricks: Using Zoom Tips and Tricks: Zoom and Outlook Tips and Tricks: Zoom and Adobe Cloud Tips and Tricks:…

Mitel Phone and Voicemail Guide


Mitel quick-start guide – the quick start guide that was distributed with the new handsets. Please record a greeting so callers know that it’s truly your voicemail box they’ve reached. There are important notes and user options at bottom of this thread. Access Voicemail from your desk phone: press the envelope icon on your phone When…

Zoom for Beginners


The following video and slides were generated by Victor Quintanilla as part of the “Zoom for Beginners” training delivered March 12, 2020. Includes getting started with Zoom, creating a meeting, meeting controls, installation, and integration with Outlook and Canvas.

How to access your Chromebook


To sign into your Chromebook you will need the following. If you do not know your my.smccd.edu email address or password, you can view and reset your default password from WebSMART on the home page once you log in. Please remember to shut down your Chromebook when you are finished or you may find your…

Preventing “Zoombombing”


Using Zoom’s settings to reduce the likelihood and the effects of your course being “Zoombombed”

How to enable multi-factor authentication (MFA) on your OneLogin account


If you need to enable multi-factor authentication (MFA) on your OneLogin account, follow the instructions provided below. Why do I need MFA? Multi-factor authentication (MFA) adds an extra layer of security to applications accessed through your OneLogin single sign-on account. SMCCCD staff and faculty may be required to use MFA to access certain applications from…

How to Forward your Desk Phone to your Mobile Device


Contact the ITS Helpcenter at (650) 574-6543 or helpcenter@smccd.edu or submit a ticket to have your phone line manually forwarded to your cell phone. Note: When you return back to the District please request to have your forwarding turned off.