ITS Quick Start for New Hires

Hello New Hires, I wanted to provide a quick, not overly technical overview of what ITS is and how the services we provide to you. ITS is centralized for all three colleges but we are divided into 3 main types … Continued

New Employee Password Management Solution

As we go into the Thanksgiving break, I have the opportunity to share an actual password-related email.  You’ve seen dozens of fake messages, but this is a real, legitimate email from me, Bruce Griffin – Chief Technology Officer.  I’m going … Continued

SMCCD Password Management Tutorial

Download ITS Password Management Tutorial PDF   The District licensed a tool that will allow faculty and staff to change and recover passwords as well as unlock accounts through a self-service portal. The system relies on a one-time registration of … Continued

SMCCD Password Management FAQs

Why do I need to enroll. By enrolling in this service it will allow you to reset your sso account yourself.  This is the fastest and most convenient way to reset or unlock your account.  When you enroll you will … Continued

Emergency 911 Dialing

Traditionally, SMCCCD has required those dialing 911 on District phones to dial 9 for an outside line, resulting in 9+911.  We would like to eliminate the preceding 9 to simplify and standardize emergency dialing.  We have, however, tried this in … Continued

Mitel Phone System Help

Mitel quick-start guide – the quick start guide that was distributed with the new handsets. Access Voicemail from your desk phone: press the envelope icon on your phone When VM answers and you start to hear the greeting, interrupt the message … Continued

New Tutorials Available

New OmniUpdate tutorials posted!  Omniupdate allows you to easily maintain your portion of the college or district websites through a web interface that is accessible from any web browser.

Webmail and Office 365 issues

Update: 2/17/2016 – 2:24pm The issues logging into Webmail and Office 365 have been resolved.  We apologize for the inconvenience. ————————————————————————————————————- Update: 2/17/2016 – 11:15am New Web Email Issue Please be aware that SMCCCD is currently having an issue with the log … Continued

Virus Protection

ITS is doing a district-wide roll-out of Sophos for your computer and mobile virus protection. Sophos AV is supported on SMCCCD owned devices and supports the following platform: IOS, Windows, Android, OS X. We ask all end-users place an ITS … Continued