ITS Home Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "ITS Home" from all users.


Mitel Phone and Voicemail Guide


Mitel quick-start guide – the quick start guide that was distributed with the new handsets. Please record a greeting so callers know that it’s truly your voicemail box they’ve reached. There are important notes and user options at bottom of this thread. Access Voicemail from your desk phone: press the envelope icon on your phone When…

Preventing “Zoombombing”


Using Zoom’s settings to reduce the likelihood and the effects of your course being “Zoombombed”

How to enable multi-factor authentication (MFA) on your OneLogin account


If you need to enable multi-factor authentication (MFA) on your OneLogin account, follow the instructions provided below. Why do I need MFA? Multi-factor authentication (MFA) adds an extra layer of security to applications accessed through your OneLogin single sign-on account. SMCCCD staff and faculty may be required to use MFA to access certain applications from…

Zoom for Beginners


The following video and slides were generated by Victor Quintanilla as part of the “Zoom for Beginners” training delivered March 12, 2020. Includes getting started with Zoom, creating a meeting, meeting controls, installation, and integration with Outlook and Canvas.

How to Forward your Desk Phone to your Mobile Device


Contact the ITS Helpcenter at (650) 574-6543 or helpcenter@smccd.edu or submit a ticket to have your phone line manually forwarded to your cell phone. Note: When you return back to the District please request to have your forwarding turned off.

Dreamforce 2019


In the Education Cloud Keynote at Dreamforce 2019, CTO Daman Grewal and Vice President of Planning, Research and Institutional Effectiveness Karrie Mitchell spoke about San Mateo’s Salesforce implementation. The following film, premiered during the keynote, highlights the impact Salesforce will have on student success across our District. To find out more, view the full Education…

Adding Zoom to your Canvas Course


ITS has added the Zoom LTI to Canvas. The LTI is now available to all faculty who wish to use it. The following steps detail how to add Zoom to your Canvas course’s navigation. Note: Before using the Zoom LTI, you must first Sign up For SMCCCD Zoom by clicking the “Sign In” button and…

SmartSheets


ITS is currently piloting SmartSheets with a select group of users. Smartsheet is a project mangement solution that allows users to plan, capture, manage, automate, and report on work at scale, enabling teams to move from idea to impact – fast. All SMCCD employees can now login to SmartSheets using their @smccd.edu email credentials and…

Migrating from CCConfer to SMCCCD Zoom


ITS has added our own SMCCCD Zoom account for all employees to better serve our students, faculty, and staff. The following instructions detail each step of the migration process to assist you in migrating your account from CCConfer to SMCCCD Zoom. If you have already signed up for a Zoom account with CCConfer, you will…

Web Services List – Updated August 2019


Ad Astra Room and event scheduling system that integrates with Banner. Advocate Online system to manage student conduct, Title IX issues, disruptive students and behavioral intervention. Used by your Public Safety and College Administration. ARGOS The web-based reporting tool used to provide users with a variety of reports and data extracts from the Banner® transactional…