ITS Home Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "ITS Home" from all users.

Moving Your Mitel Desk Phone

Please do not move your Mitel desk phone yourself. If a campus phone is moved without the knowledge of ITS, the location data provided to 911 first responders will be inaccurate, potentially resulting in a life safety issue. Reach out to ITS by opening an online support ticket, emailing, or calling the ITS Helpdesk…

Setting up PaperCut on your computer

As the District continues its commitment to sustainability and works to reduce our carbon footprint, a new print management program, PaperCut, will be added to multi-functional printers across all SMCCCD campuses. Papercut allows users to print securely on a shared device such as our Xerox, Sharp or HP printers. No pages are left on the printer…

Checklist for submitting the software and cloud technology purchase request form

Need to submit a software or cloud technology purchase request? Good news! Here is a checklist of information to gather in advance. The items listed below support the completion of the product review process by ITS, administrators, and the business offices, including District Office purchasing. Another bit of good news–Watch for a new and improved…

Canvas Updates

Stay caught up on Canvas updates and documentation! Upcoming and past Canvas releases.  Documentation is available for anybody to read. Canvas Deploys. This page often posts smaller changes that happen more frequently. We recommend subscribing to these pages to receive any updates through email:

Recalling all hotspots loaned by the colleges

SMCCD is recalling ALL hotspot devices including iPhones. Please make an appointment to return your hotspot. This notice applies to anyone who has borrowed a hotspot from SMCCD.

Multi-Factor Authentication (MFA)

MFA is a security enhancement that allows you to present two pieces of evidence (“your credentials”) when logging in to WebSMART, Canvas, Degree Works, Salesforce, Zoom, and other systems. You can find instructions for how to configure MFA in the links below: Video Instructions for configuring MFAWritten Instructions for configuring MFA

Password Management

Strong passwords, when updated regularly, go a long way to protecting you online. Here are the requirements for creating a password for use with the mySMCCD portal: Minimum of 12 characters Upper case letter(s) Lower case letter(s) Number(s) Special character(s) Additionally, consider the following when managing your passwords: Change your password on a regular schedule–At…

Zoom Live-Transcription

The below video shows how to turn on auto-live transcription within a Zoom meeting. The accuracy of Zoom’s live transcription feature depends on many variables, such as but not limited to: Background noise Volume and clarity of the speaker’s voice Speaker’s proficiency with the English language Lexicons and dialects specific to a geography or community…

ITS Training Thursdays

The following ITS Training Thursday videos were generated by Bryan Besnyi & Victor Quintanilla as part of a training initiative for Form Solutions as well as other helpful training applications. Zoom, Outlook, and Dropbox Tips and Tricks: Using Zoom Tips and Tricks: Zoom and Outlook Tips and Tricks: Zoom and Adobe Cloud Tips and Tricks:…

Zoom for Beginners

The following video and slides were generated by Victor Quintanilla as part of the “Zoom for Beginners” training delivered March 12, 2020. Includes getting started with Zoom, creating a meeting, meeting controls, installation, and integration with Outlook and Canvas.