Tutorials Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "Tutorials" from all users.


Mitel Phone and Voicemail Guide


Mitel quick-start guide – the quick start guide that was distributed with the new handsets. Please record a greeting so callers know that it’s truly your voicemail box they’ve reached. There are important notes and user options at bottom of this thread. Access Voicemail from your desk phone: press the envelope icon on your phone When…

Preventing “Zoombombing”


Using Zoom’s settings to reduce the likelihood and the effects of your course being “Zoombombed”

Resources for working remotely


Meet remotely using Zoom Training – Zoom for beginners Upcoming Zoom training sessions and how-to resources Share files using Dropbox Dropbox for File Storage OneLogin OneLogin Page to Access Your District Canvas, Dropbox, Zoom, and other services Office 365 How to Install Office 365 on Your Personal MachineHow to Install Adobe Products on Your Personal…

Upcoming Zoom trainings and how-to resources


Need to refresh your Zoom knowledge or use Zoom for the first time? These upcoming online trainings and how-to resources will give you the support you need to use Zoom for remote work and online learning.

How to enable multi-factor authentication (MFA) on your OneLogin account


If you need to enable multi-factor authentication (MFA) on your OneLogin account, follow the instructions provided below. Why do I need MFA? Multi-factor authentication (MFA) adds an extra layer of security to applications accessed through your OneLogin single sign-on account. SMCCCD staff and faculty may be required to use MFA to access certain applications from…

Zoom for Beginners


The following video and slides were generated by Victor Quintanilla as part of the “Zoom for Beginners” training delivered March 12, 2020. Includes getting started with Zoom, creating a meeting, meeting controls, installation, and integration with Outlook and Canvas.

How to Forward your Desk Phone to your Mobile Device


Contact the ITS Helpcenter at (650) 574-6543 or helpcenter@smccd.edu or submit a ticket to have your phone line manually forwarded to your cell phone. Note: When you return back to the District please request to have your forwarding turned off.

How to install Adobe applications on your personal machine


NOTE: To use Adobe on PC you must be on windows 10 software. To use Adobe on Mac you must be on macOS High Sierra. Faculty and staff at SMCCCD have access to these applications with their district user account. District machines should generally come pre-loaded with this software already. To download adobe on your…

How to install Office 365 applications on your personal machine


NOTE: Faculty and staff at SMCCCD have access to these applications with their district user account. District machines should generally come pre-loaded with this software already. Login to your office account at: https://portal.office.com/account/ with your credentials. Once logged in, click “Install Office” which will prompt Office Suite to download. Once downloaded, open the file and…

What do I do if I have weak cell phone signal in my building?


If you work in a building where your cell phone carrier does not have a strong signal then ITS recommends you enable wireless calling on your phone. As long as your phone can connect to a Wi-Fi hotspot, you can make a call. If you find that you cannot connect to Wi-Fi in your building…