Tutorials Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "Tutorials" from all users.


How to Remove Your Email Account


iOS Mail App Step 1. Open the ‘Settings‘ app on your iPhone. Step 2. Scroll through the settings menu and tap on the ‘Mail‘ option. Step 3. In the mail settings, tap on the ‘Accounts‘ option. Step 4. Tap on the account you want to remove. Step 5. Tap on the ‘Delete Account‘ option to…

Mandatory 10-digit dialing


On 10/24/2021 there was a Mandatory 10-digit dialing change in 82 area codes nationwide. Callers are now required to dial 10 digits when making within the area codes listed on PDF. With our Mitel phone system, desktop phone users are now required to dial 1+Area code+Phone number when making calls within the 650 area code, this includes…

Resetting/Changing your Password using OneLogin


Employee Password Reset For users that have forgotten their password. Visit OneLogin, and click on the “Forgot Password” link. Enter your username (without the @smccd.edu) into the Username field and click “Continue” Select an Authentication Factor, which you may have already configured in your OneLogin Profile, and fulfill the Authentication Factor. You may choose from…

Multi-Factor Authentication (MFA)


MFA is a security enhancement that allows you to present two pieces of evidence (“your credentials”) when logging in to WebSMART, Canvas, Degree Works, Salesforce, Zoom, and other systems. You can find instructions for how to configure MFA in the links below: Video Instructions for configuring MFAWritten Instructions for configuring MFA

Global Protect Yubikey Instructions


1. Go to “https://smccd.onelogin.com/portal/” and click on your profile 2. Click “+” sign to setup “Yubikey” authentication 3. Insert your Yubikey 5 NFC in your USB and wait until the windows installed the driver automatically and ready to use. Under “Choose Vendor”, click “Yubikey”. Under Yubikey ID, press the button (circled in “red” in the…

Password Management


Strong passwords, when updated regularly, go a long way to protecting you online. Here are the requirements for creating a password for use with the mySMCCD portal: Minimum of 12 characters Upper case letter(s) Lower case letter(s) Number(s) Special character(s) Additionally, consider the following when managing your passwords: Change your password on a regular schedule–At…

Zoom Live-Transcription


The below video shows how to turn on auto-live transcription within a Zoom meeting. The accuracy of Zoom’s live transcription feature depends on many variables, such as but not limited to: Background noise Volume and clarity of the speaker’s voice Speaker’s proficiency with the English language Lexicons and dialects specific to a geography or community…

ITS Training Thursdays


The following ITS Training Thursday videos were generated by Bryan Besnyi & Victor Quintanilla as part of a training initiative for Form Solutions as well as other helpful training applications. Zoom, Outlook, and Dropbox Tips and Tricks: Using Zoom Tips and Tricks: Zoom and Outlook Tips and Tricks: Zoom and Adobe Cloud Tips and Tricks:…

Mitel Phone and Voicemail Guide


Mitel quick-start guide – the quick start guide that was distributed with the new handsets. Please read the instructions below before attempting to set up your voicemail box. Please record a greeting so callers know that it’s truly your voicemail box they’ve reached. There are important notes and user options toward the bottom of this thread…

Zoom for Beginners


The following video and slides were generated by Victor Quintanilla as part of the “Zoom for Beginners” training delivered March 12, 2020. Includes getting started with Zoom, creating a meeting, meeting controls, installation, and integration with Outlook and Canvas.