Uncategorized Posts

This web page contains all posts from the Information Technology Services (ITS) blog that have been tagged as "Uncategorized" from all users.


Multi-Factor Authentication (MFA)


MFA is a security enhancement that allows you to present two pieces of evidence (“your credentials”) when logging in to WebSMART, Canvas, Degree Works, Salesforce, Zoom, and other systems. You can find instructions for how to configure MFA in the links below: Video Instructions for configuring MFAWritten Instructions for configuring MFA

Global Protect Yubikey Instructions


1. Go to “https://smccd.onelogin.com/portal/” and click on your profile 2. Click “+” sign to setup “Yubikey” authentication 3. Insert your Yubikey 5 NFC in your USB and wait until the windows installed the driver automatically and ready to use. Under “Choose Vendor”, click “Yubikey”. Under Yubikey ID, press the button (circled in “red” in the…

Zoom Live-Transcription


The below video shows how to turn on auto-live transcription within a Zoom meeting. The accuracy of Zoom’s live transcription feature depends on many variables, such as but not limited to: Background noise Volume and clarity of the speaker’s voice Speaker’s proficiency with the English language Lexicons and dialects specific to a geography or community…

About Zoom Security


I have been receiving a lot of questions regarding Zoom security. I want to make sure all of you are aware that over the past few days, Zoom has made handful of changes to encrypt data and prevent Zoombombing. For example, you must now give permission to others before they can share their desktop screen. Zoom…

ITS Training Thursdays


The following ITS Training Thursday videos were generated by Bryan Besnyi & Victor Quintanilla as part of a training initiative for Form Solutions as well as other helpful training applications. Zoom, Outlook, and Dropbox Tips and Tricks: Using Zoom Tips and Tricks: Zoom and Outlook Tips and Tricks: Zoom and Adobe Cloud Tips and Tricks:…

Helping During This Pandemic


San Mateo County Community College District’s Approach to Navigating Remote Learning and Reopening their Campuses– Read more

How to access your Chromebook


To sign into your Chromebook you will need the following. If you do not know your my.smccd.edu email address or password, you can view and reset your default password from WebSMART on the home page once you log in. Please remember to shut down your Chromebook when you are finished or you may find your…

Request a Zoom Webinar


Does your work-related meeting or event require a Zoom webinar rather than a normal meeting? ITS can help you set one up! What is a Zoom Webinar? Webinars differ from standard Zoom meetings in the following ways: Webinars can be broadcast to large audiences of up to 500 viewers  Webinar roles are separated into panelists…

SMCCD VPN with Multi-factor Authentication


During the COVID-19 pandemic, network security has become more important than ever. In order to best protect our student, faculty, and staff data, the SMCCD GlobalProtect VPN now supports multi-factor authentication. If you need a VPN connection to complete tasks that are necessary to for your role, please have your Dean or Vice President contact…

How to install Adobe applications on your personal machine


NOTE: To use Adobe on PC you must be on windows 10 software. To use Adobe on Mac you must be on macOS High Sierra. Faculty and staff at SMCCCD have access to these applications with their district user account. District machines should generally come pre-loaded with this software already. To download adobe on your…