Using Incognito Mode/Private Browsing

Google Chrome

1. Click on the three dots on the top right corner of your screen.
2. Select “New Incognito Window” from the dropdown menu.
3. A new window will open indicating that you are in incognito mode. You can identify the private browsing mode by the icon that appears in the top corner of the window.

View full instructions on Private Browsing in Google Chrome

Mozilla Firefox

1. Click on the three horizontal lines on the top right corner of your screen.
2. Select “New Private Window” from the dropdown menu.
3. A new window will open indicating that you are in private browsing mode. You can identify the private browsing mode by the purple mask icon that appears in the top corner of the window.

View full instructions on Private Browsing in Mozilla Firefox

Safari (for Mac)

1. Click on “File” in the top left corner of your screen.
2. Select “New Private Window” from the dropdown menu.
3. A new window will open indicating that you are in private browsing mode. You can identify the private browsing mode by the dark Smart Search field.

View full instructions on Private Browsing in Apple Safari for Mac

Microsoft Edge

1. Click on the three dots on the top right corner of your screen.
2. Select “New InPrivate Window” from the dropdown menu.
3. A new window will open indicating that you are in InPrivate browsing mode. You can identify the private browsing mode by the blue “InPrivate” label that appears on the top corner of the window.

View full instructions on Private Browsing in Microsoft Edge

Clearing Cache and Cookies

Google Chrome:

1. Open Chrome and click the three dots in the upper-right corner.
2. Click on “More tools” > “Clear browsing data”.
3. Choose a time range and check the boxes for “Cookies and other site data” and “Cached images and files”.
4. Click “Clear data”.

View the full instructions for clearing cache/cookies in Google Chrome

Mozilla Firefox

1. Open Firefox and click the three horizontal lines in the upper-right corner.
2. Click on “Library” > “History” > “Clear Recent History”.
3. Choose a time range and check the boxes for “Cookies” and “Cache”.
4. Click “Clear Now”.

View the full instructions for clearing cache/cookies in Mozilla Firefox

Microsoft Edge

1. Open Edge and click the three dots in the upper-right corner.
2. Click on “Settings” > “Privacy, search, and services” > “Choose what to clear”.
3. Check the boxes for “Cookies and other site data” and “Cached images and files”.
4. Click “Clear now”.

View the full instructions for clearing cache/cookies in Microsoft Edge

Safari (for Mac)

1. Open Safari and click “Safari” in the menu bar.
2. Click on “Clear History” > “All History”.
3. Click “Clear History”.
4. In the menu bar, click “Safari” > “Preferences” > “Privacy” > “Manage Website Data”.
5. Click “Remove All” > “Remove Now”.

View the full instructions for clearing cache/cookies in Apple Safari

Note that the exact steps may vary depending on the version of the browser you are using. If you’re still having trouble, you may want to try restarting your browser or submit a ticket to the ITS HelpCenter.