ITS Semester Start Quick Tips

Written by Jasmine Robinson on January 19, 2010

Computer Support & Software Available for Faculty & Staff

ITS HelpCenter

The ITS Helpcenter is a centralized helpdesk for all your computer, telephone, network, email, web services and Audio Visual – related questions and repairs. Submit work orders online anytime via the IT Service Request Form on the portal.
Helpcenter Phone Support: (650) 574-6543 is available between 8:00am and 6pm Mon-Fri.

IT Services Request Form

Our “one stop shop” to request IT assistance and new account creation. 
can request Surplus ELECTRONICS Pickup, Spam Filter Opt In/Out
iTunes University Accounts, Mailing Lists, MySmccd Accounts, request to update their Directory/Contact Information and all other general technology support requests.
Managers have additional permissions and can request Email Accounts, Banner Access, WebSMART Access, Telephones, WebXtender Access, and Web Site Accounts.

Microsoft Software

Available to SMCCD employees for “work at home” use.
More Information:

District Supported Goods & Services (discounts for faculty and staff!)

A joint project created by General Services and ITS for information about computer hardware, software, AV, and SMCCCD recommended equipment.  Also discounts for a variety of Goods & Services (FedEx, cell phone carrier discounts) for our District faculty and staff!


Media Support(Audio/Video Equipment & Smart Classrooms)

Cañada & CSM Media Center

Requests for A/V equipment can now be submitted online – with “real time” availability for all your Media-equipment requests. You can schedule equipment deliveries for a single day, or the entire semester!
The Media Center can also provide assistance with slide conversion to DVD, VHS to DVD conversion, Digital video recording and much more!

 New ITS Media Center Website

Includes informative directions for the use of our Smart Classrooms and Media Equipment.


Web Tools & Applications Available for Faculty & Staff


We are constantly adding new features to WebSMART for students, faculty and staff.   

New & Exciting Features:

  • Faculty can now easily send email to all their students accounts
  • WebSchedule (faculty don’t forget to add your course website link for your students)
  • Degree Audit
  • ESars (Online Appointment Module)
  • Plus much, much more….

Web Server

Everyone with a district email account is also provided with 300 MBs of web space to host their employee website.�
More Information –


A course management system which includes a  suite of integrated online tools such as assignment posting, grade book, quizzes, forums, chat rooms, white boards and much more.
More Information –
All questions about WebAccess will be handled by our WebAccess call-center:


Sharepoint is an internal web-based collaboration tool that integrates with Microsoft Office.  It is a perfect solution for committees and departments to share files, calendars, surveys, and more.  

Faculty Door Cards

Faculty can post their office hours online for the instruction office and students as well as print out their office hours for their door cards.

 iTunes University

iTunesU is a partnership with Apple to provide faculty an easy way to post and share podcasts with their students. iTunesU is based on the same easy-to-use technology of the iTunes Store, and allows students to download, listen to, and view content on their Macs, PCs or iPods.


We partnered with Google to provide student email  accounts via Google Apps for Education.  Included in the package is google docs, forms, calendar and many other tools that you may find useful integrating in your classes or websites.

Site includes links and tutorials for support.  If your students are having problems with their my.smccd email accounts please direct them to submit a support ticket:  

Mailing Lists

We provide mailing list software that allows students to self- subscribe to newsletters and campus announcements. You can create your own subscription based lists by submitting a request for a mailing list on the ITS Request Form:

A wealth of online tutorials and podcasts for using technology in your classes.


Other Supported Technology


We recently updated our Email FAQs, take a look: 
Have you changed your email password recently?  We recommend you do it at least once a year:
More information about changing your password:

Telephones (VOIP)

Online user manuals and tutorials are available for your telephone.

 Wireless “HotSpots”

Check if your building has wireless available: