Mitel NuPoint Voicemail Instructions

Written by ITS Staff on April 8, 2024

Voicemail setup instructions

Hello <name>, your new number is 650-<xxx-xxxx>

Your extension number is <xxxx>

Temporary passcode is <>

Please read the instructions below before attempting to set up your voicemail box.

  • Please record a greeting so callers know that it’s truly your voicemail box they’ve reached.
  • There are important notes and user options toward the bottom of this thread after instruction steps.

The step-by-step instructions below will work both on and off campus.

  1. Dial 650-378-7411
  2. When VM answers and you hear the VM (voicemail) greeting, dial your 4-digit extension number.
  3. When you start to hear the greeting, interrupt the message by selecting *
  4. You will be prompted to enter the temporary passcode provided to you by ITS. VM will alert you that the passcode is expiring prompting you to enter a new passcode. Please remember this new passcode for future VM access.
  5. VM will guide you through the rest of the set up with step-by-step instructions. After setting the new passcode, you will be asked to record your name, and record a greeting.

After the first time setup, you only need steps 1-3 followed by the passcode you created during first time setup.

Important Notes:

  • If you do not set your passcode anyone who knows the default passcode will be able to access your voicemail.
  • It is highly recommended that you please record your name and personalized message. If you do not record a greeting… it will default to a generic system greeting “please leave your name and message, please start your message now (beep)”. It will not be personalized and probably confuse most callers trying to leave you a message.
  • Please only record/update your main greeting and do not record/enable an EXTENDED ABSENCE GREETING.
  • The prompts you’ll hear during setup are slow.  This allows people who are unfamiliar with the system time to think about their response.  Please be patient, setting up a new greeting only takes a minute or two.

To access “User Options” dial into your voicemail box and select 8 to change “User Options”.

Within “User Options” dial:

4 – Change your greeting

6 – Change your name

7 – Change your passcode