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Mitel Phone and Voicemail Guide

Written by ITS Staff on March 30, 2020

  • Mitel quick-start guide – the quick start guide that was distributed with the new handsets.
  • Please record a greeting so callers know that it’s truly your voicemail box they’ve reached.
  • There are important notes and user options at bottom of this thread.

Access Voicemail from your desk phone:

  1. press the envelope icon on your phone
  2. When VM answers and you start to hear the greeting, interrupt the message by selecting *
  3. You will be prompted to enter your passcode, the temporary passcode is XXXX (contact ITS)
  4. VM will guide you through the set up with step-by-step instructions, it will instruct you to set a new passcode, record your name, and record your greeting

After first time setup only steps 1 & 2 are needed followed by the passcode you created (step 4)

If you are off campus, not at your desk phone, or the second line of a desk phone:

  1. Dial 650-378-7411 (off campus) or x7411 (on campus)
  2. When VM answers and you hear the greeting, dial your 4 digit extension number
  3. When you start to hear the greeting, interrupt the message by selecting *
  4. You will be prompted to enter your passcode.

First times users the temporary passcode is XXXX (contact ITS), voicemail will guide you through the set up with step by step instructions, it will instruct you to set a new passcode, record your name, and record your greeting

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Important Notes:

  • If you do not change your message, the generic, system default message will merely state something similar to “please leave your name and message, please start your message now (beep)”. It will not be personalized.

It is highly recommended that you record your name and personalized message. It can be confusing for callers if they don’t actually hear who they are calling.

  • The prompts you’ll hear during set up are slow.  This allows people who are unfamiliar with the system time to think about their response.  Please be patient, setting up a new greeting only takes a minute or two.
  • Please only change the main greeting and not record/enable an EXTENDED ABSENCE GREETING.

To access “User Options” dial into your voicemail box and select 8 to change “User Options”.

Within “User Options” dial:

4 – Change your greeting

6 – Change your name

7 – Change your passcode

If you have issues with your phone, please contact the ITS HelpCenter at helpcenter@smccd.edu or ext. 5327.