Posts

Mitel Phone and Voicemail Guide

Written by ITS Staff on July 1, 2020

Please read instructions below before attempting to setup your voicemail box.

Below are two Voicemail access options, please read and follow the instructions for the option that fits your situation best.

  • Using your SMCCD phone please use option #1, any other scenario please use option #2
  • Please record a greeting so callers know that it’s truly your voicemail box they’ve reached.
  • There are important notes and user options at bottom of this thread.

Option #1: Access Voicemail from your SMCCD desk phone

  1. Press the cassette icon located below the phone display, far left row of keys (3rd key from the top)
  2. You will be prompted to enter your passcode, the temporary passcode will be provided by ITS
  3. VM will guide you through the set up with step-by-step instructions, it will instruct you to set a new passcode, record your name, and record your greeting

After first time setup do step 1 followed by the passcode you created during first time setup.

Option #2: If you are off campus, not at your SMCCD desk phone, your number is the second line on the SMCCD desk phone, etc.

  1. Dial 650-378-7411 (off campus) or x7411 (on campus)
  2. When VM answers and you hear the greeting, dial your 4 digit extension number
  3. When you start to hear the greeting, interrupt the message by selecting *
  4. You will be prompted to enter your passcode, the temporary passcode will be provided by ITS.
  5. VM will guide you through the set up with step-by-step instructions, it will instruct you to set a new passcode, record your name, and record your greeting

After first time setup do steps 1-3 followed by the passcode you created during first time setup.

Important Notes

  • If you do not set your password anyone who knows the default passcode will be able to access your voicemail.
  • It is highly recommended that you please record your name and personalized message. It can be confusing for callers if they confirm who they are actually calling. If you do not change your message, the generic, system default message will merely state something similar to “please leave your name and message, please start your message now (beep)”. It will not be personalized.
  • Please only change your main greeting and not record/enable an EXTENDED ABSENCE GREETING.
  • The prompts you’ll hear during set up are slow.  This allows people who are unfamiliar with the system time to think about their response.  Please be patient, setting up a new greeting only takes a minute or two

To access “User Options” dial into your voicemail box and select 8 to change “User Options”.

Within “User Options” dial: 

4 – Change your greeting
6 – Change your name
7 – Change your passcode