Emergency 911 Dialing

Traditionally, SMCCCD has required those dialing 911 on District phones to dial 9 for an outside line, resulting in 9+911.  We would like to eliminate the preceding 9 to simplify and standardize emergency dialing.  We have, however, tried this in … Continued

Mitel Phone System Help

Mitel quick-start guide – the quick start guide that was distributed with the new handsets. Setting Up Voicemail in Office365 – Step-by-step instructions for changing your voicemail if you don’t know your PIN If you have issues with your phone, please contact the … Continued

Using the Phone and Voice Mail System

Resources Phone User Guide Office 365 Voice Access Command Reference Office 365 Touchtone and Voice Access Guides Client Applications Telephone Video Tutorial These are quick video clips to demonstrate how to use your phone.      

ITS Semester Start Quick Tips

Computer Support & Software Available for Faculty & Staff ITS HelpCenter The ITS Helpcenter is a centralized helpdesk for all your computer, telephone, network, email, web services and Audio Visual – related questions and repairs. Submit work orders online anytime … Continued

Transferring and Conference Calls

Two of the questions I am asked most often regarding our phone system are “How do I transfer a call?” and “How do I conduct a conference call?” Transfer a Call: Transferring a call is super easy.  1)     While caller … Continued