Mitel quick-start guide – the quick start guide that was distributed with the new handsets. Please read the instructions below before attempting to set up your voicemail box. Please record a greeting so callers know that it’s truly your voicemail box they’ve reached. There are important notes and user options toward the bottom of this thread…

Contact the ITS Helpcenter at (650) 574-6543 or helpcenter@smccd.edu or submit a ticket to have your phone line manually forwarded to your cell phone. Note: When you return back to the District please request to have your forwarding turned off.

If you work in a building where your cell phone carrier does not have a strong signal then ITS recommends you enable wireless calling on your phone. As long as your phone can connect to a Wi-Fi hotspot, you can make a call. If you find that you cannot connect to Wi-Fi in your building…

Traditionally, SMCCCD has required those dialing 911 on District phones to dial 9 for an outside line, resulting in 9+911.  We would like to eliminate the preceding 9 to simplify and standardize emergency dialing.  We have, however, tried this in the past and the false alarms and misdials required us to rollback.   Starting April…

Computer Support & Software Available for Faculty & Staff ITS HelpCenter The ITS Helpcenter is a centralized helpdesk for all your computer, telephone, network, email, web services and Audio Visual – related questions and repairs. Submit work orders online anytime via the IT Service Request Form on the portal. http://smccd.edu/portal Helpcenter Phone Support: (650) 574-6543…